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Privacy Policy

Last updated: 12-01-2025

Cybr Physical Solutions (PTY) LTD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy and Data Collection Policy (“Policy”) explains how we collect, use, store, share, and disclose your information when you use Buddy, our WhatsApp-based service platform. Please read this Policy carefully to understand our views and practices regarding your personal data.

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For more information and the terms governing the usage of Meta's WhatsApp Cloud API, please visit https://business.whatsapp.com/

In general, our Privacy Policy covers the following:

1. What Type of Information Do We Collect?

We collect the following types of information:

  • Personal Information: Name, email address, phone number, business details.

  • Account Information: Usernames, passwords, and registration details.

  • Customer Data: Data regarding your customers (e.g., names, contact details).

  • Usage Data: Details of your use of our services, such as traffic data, logs, and other communication data.

  • Financial Data: We make use of a third party service such as PayFast to provide all financial services. We do not store or process your financial information. PayFast is soley reponsible for handling and storing your information when doing any transactions.

2. How Do We Collect Information?

We collect information in the following ways:

  • Directly from You: When you register, interact with our services, or contact us.

3. Why Do We Collect Personal Information?

We collect your personal information for the following purposes:

  • Service Delivery: To provide and enhance our services, facilitating various business operations, including but not limited to:

    • Customer sign-up and registration.

    • Selling goods, services, and event tickets.

    • Managing appointments and bookings.

    • Generating quotes, invoices, and pre-approvals.

    • Receiving payments.

    • Lead generation and marketing.

    • Customer support, FAQs, surveys, and feedback.

  • Communication: To send service updates, notifications, and promotional messages (with your consent).

  • Security: To protect users from fraudulent or malicious activities.

  • Compliance: To meet legal and regulatory requirements.

4. How Do We Store, Use, Share, and Disclose Your Information?

  • Storage: We store your information securely using encryption and access controls.

  • Use: We use your data to operate and improve Buddy, and to communicate with you.

  • Sharing: We never share your information with party other than required, such as when using Meta's WhatsApp Cloud API or when required by law.

  • Disclosure: We do not sell your personal data. Disclosure is limited to necessary circumstances, such as legal obligations or business transfers.

5. How Do We Communicate with Customers?

We may communicate with you via the email address or cell phone number provided to:

  • Provide updates or notifications related to our services.

  • Respond to inquiries or requests.

  • Send promotional messages (if you have opted-in).

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You can opt out of promotional communications at any time.

6. Is Our Service Targeting and Collecting Information from Minors?

Buddy is not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it.

7. Privacy Policy Updates

We may update this Policy periodically. Any changes will be posted on this page, and continued use of Buddy after changes signifies your acceptance of the new Policy.

8. Contact Information

If you have any questions or concerns about this Policy or your personal data, please contact us at:

  • Cybr Physical Solutions (PTY) LTD

  • Email: info@cybr-physical.com

  • WhatsApp: +27 81 657 3386

  • Address: Potchefstroom, South Africa

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